While using the 911 software, click the “Change Your Picture” icon, and then select the file you want to add as your picture.

There are a couple of ways to do this:

1. There are 2 file groupings under My Files; Protected and Unprotected. Decide whether you want to designate a file as "Protected" or "Unprotected. All Protected files are encrypted and password protected. Because files larger than 1 megabyte take longer to encrypt and un-encrypt each time you use them, we suggest that you save all non-confidential files of 1 megabyte or larger as Unprotected. 
    
   
2. To add a file from your computer/documents, to this USB drive.  Decide which section you would like to save the document to, either "Protected Files" or "Un-Protected Files". Click "Add File" at the bottom of the screen under the appropriate section, either under "Protected Files" or "Un-Protected Files".  
   
   
3. Setting up your password. When you click "Add File" under the "Protected Files" side you will be prompted to set up your new password, or enter your password if you have already set one up. IMPORTANT. YOU MUST RECORD AND SAVE YOUR PASSWORD. FOR SECURITY REASONS, THERE IS NO WAY TO RECOVER YOUR PASSWORD IF PASSWORD IS FORGOTTEN.  
   
   
4. Once you have created or entered your password, a new Window's  screen with pop up. Select  which file(s) from your documents or desktop, etc. you would like  to add. Once you have selected the file click the "Open" button under the file  name selected on the Window's screen.
     
5. Opening a document: Check boxnext to the file(s), or double-click on a file you wish to open and then click the "Open" button at the bottom of the page.
     
   
6. Moving Protected file to Un-Protected Files. To un-protect a file and move it to "Un-Protected File" grouping, click the check box or double click on the file to select it, then click "Un-Protect Checked Files" at the bottom of the screen. This will make the file un-protected or no longer password protected. 
    
7. Moving "Un-Protected Files" to "Protected Files". To Protect  file(s) that are saved in  "Un-Protected Files". Click the check box or double click on the file to select it, and click "Protect Files" at the bottom of the screen. This will make the file(s) password protected and encrypted. 
    
8. Deleting a File: Click on the "View All Files" button at the top of the page. Select the file you would like to delete, and push "Delete" on your key board. A file that you either add or delete in the View All Files screen will not be added or deleted to My Files area until you close and then re-open My Files, which refreshes the screen. Simply click on "Return to 911Medical ID" and then click on My Files to see your updated files.  
   
   
9. Before you pull out your 911 USB card MAKE SURE THAT YOU HAVE RESET PASSWORD ENCRYPTED PROTECTION.

You must be connected to the internet.

When you plug in your 911 Medical ID card for the first time, a screen with come up with directions on how to operate the 911 Medical ID software. When you click the "GO TO 911 MEDICAL ID" button, a registration page will pop up. Fill out the registration page and click "Register"  this will activate your warranty, and your medicalidaccess.com account. Your email address is your username, and store your password somewhere you will not forget it.

Go to www.911medicalid.com and read answers to technical questions.

 Email your question to technical support, or call 1-866-826-0337

If you have registered your card with us you can re-download the software if you accidentally delete it.

You may have inserted the card facing the wrong direction. Unplug the card and turn the USB connector over or opposite direction and plug it back in.

If you have registered your card  then you have activated your two-year warranty. If your two-year warranty has not expired, we will replace your card and you pay only shipping and handling.

Adding a file to you 911 Medical ID

1.  There are 2 file groupings under My Files; Protected and Un-protected . Decide whether you want to designate a file as "Protected" or "Un-protected" . All Protected files are encrypted and password protected. Because files larger than 1 megabyte take longer to encrypt and un-encrypt each time you use them, we suggest that you save all non-confidential files of 1 megabyte or larger as Unprotected.

2.  To add a file from your computer/documents to this USB drive.  Decide which section you would like to save the document to; either "Protected Files" or "Un-Protected Files" . Click "Add File" at the bottom of the screen under the appropriate section, either under "Protected Files" or "Un-Protected Files" .

3.   Setting up your password . When you click "Add File" under the "Protected Files" side you will be prompted to set up your new password, or enter your password if you have already set one up. IMPORTANT. YOU MUST RECORD AND SAVE YOUR PASSWORD. FOR SECURITY REASONS, THERE IS NO WAY TO RECOVER YOUR PASSWORD IF PASWORD IS FORGOTTEN.

4.  Once you have created or entered your password, a new Window's screen will pop up. Select which file(s) from your documents or desktop, etc. you would like to add. Once you have selected the file click the "Open" button under the file name selected on the Window's screen.

5.   Opening a document: Check the box next to the file(s) you wish to open and then click the "Open" button at the bottom of the page, or double-click on a file to quickly open it. Whenever you open a protected file, by definition, it becomes unencrypted so that you can work on it.

6.   Moving Protected file to Un-Protected Files . To un-protect a file and move it to "Un-Protected File" grouping click the check box next to the file name to select it, and click "Un-Protect Checked Files" at the bottom of the screen. This will make the file un-protected and no longer require a password to open.

7.   Moving Un-Protected Files to Protected Files . To Protect file(s) that are saved in "Un-Protected Files" . Click the check box on the file to select it, and click "Protect Files" at the bottom of the screen. This will make the file(s) protected and encrypted with your password.

8.   Deleting a File: Click on the "View All Files" button at the top of the page. Select the file you would like to delete, and push "Delete" on your keyboard. A file that you either add or delete in the View All Files screen will not be added or deleted to My Files area until you close it and then return to My Files. Simply click on Return to 911Medical ID and then click on My Files to see change was made.

9.  Before you pull out your 911 USB card MAKE SURE YOU HAVE CLOSED AND PROTECTED ALL OPEN FILES by clicking on the Red "Protect Files" button . Warning! If you pull your USB out of the computer without clicking on the Red "Protect Files" button that appears in the lower right hand corner of your computer screen every time that you un-encrypt a Protected file, your file remains unencrypted. Therefore, ALWAYS CLICK ON THE RED BUTTON BEFORE YOU REMOVE THE CARD.